Cancellation & Refund Policy

We process orders quickly to ensure maximum spice aroma retention.

• Cancellation Before Dispatch: You can cancel your order within 4 hours of placing it (or before courier AWB generation) directly from your customer dashboard or by calling support. Full 100% refund will be initiated immediately.
• Cancellation After Dispatch: Once a package is handed over to courier partners, orders cannot be cancelled mid-transit. You may choose to refuse parcel delivery at your door.

Because spices are food consumables, open packs cannot be returned for hygiene reasons. However, if your package arrives in any of the following conditions, we will send an immediate 100% free replacement or full refund:

• Outer box or inner spice pouch damaged/torn during transit.
• Incorrect spice item or wrong weight variant delivered.
• Sealed pack past expiration date (unlikely, as all products are freshly milled).

Once your refund claim or cancellation is approved:

• Prepaid Online Orders (Razorpay): Refund is routed through Razorpay directly to your original payment source (UPI account, Credit/Debit card, or Net Banking). Payout typically reflects within 5 to 7 working days.
• Cash on Delivery (COD) Orders: Refunds for accepted COD returns are processed via direct NEFT bank transfer or UPI payout. Customer must provide verified account/UPI ID details.

Refunds or exchanges will not be issued under the following circumstances:

• Packs opened, consumed, or stored improperly after receipt.
• Replacement requested after 48 hours from delivery date.
• Incorrect delivery address or unreachable phone provided by customer resulting in delivery failure.